Developer Privacy Policy

Date of last revision: October 12, 2020

Welcome to the website (the “Site”) of Teller, Inc. (“Teller,” “we”, “us”, or “our”). Teller provides an API to developers (“you”, “your”) that allows your users (“End Users”) to connect their bank accounts to your services and applications (collectively, including the Site, the “Services”).

This Privacy Policy explains what Personal Data (defined below) we collect when you access and use the Services, how we use and share that data, and your choices concerning our data practices. This Privacy Policy is incorporated into and forms part of our Developer Terms of Use.

Please note that this Privacy Policy does not apply to the information we collect from End Users. If you are an End User, please refer to our End User Privacy Policy to learn more about the Personal Data we collect from you and how we use and share that data.

Before using the Services or submitting any Personal Data to Teller, please review this Privacy Policy carefully and contact us if you have any questions. By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Services.

Personal Data We Collect

We collect categories of information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:

Personal Data You Provide

We collect Personal Data when you provide information through the Services or otherwise contact us. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include your name, email, password, company name, and other information you provide when you create an account or contact us.

We have pages on social media sites like Twitter (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Personal Data We Receive Automatically From Your Use of the Services

When you and your End Users visit, use, and interact with the Services, we may receive certain information about such visits, uses, or interactions. For example, we may monitor the number of people that visit the Services (including whether your End Users access the Services more or less frequently than the End Users of other developers), peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Services (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:

Log data: Information that your browser automatically sends whenever you visit the Site (“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site;
Cookies: Please click here to learn more about how we use cookies;
Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings; and
Usage Information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

Email Pixels

We may use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email.

Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

Online Tracking and Do Not Track Signals

We and our third party service providers may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

How We Use Personal Data

We may use Personal Data for the following purposes:

To make the Services available to you;
To respond to your inquiries, comments, feedback, or questions;
To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies;
To analyze how you and your End Users interact with our Services;
To maintain and improve the content and functionality of the Services;
To develop new products and services;
To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks; and
To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated Information

We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy.

Marketing

We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. You can also control the marketing emails you receive by updating your settings through your account. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.

We do not sell your Personal Data. In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, with the categories of third parties set forth below:

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, customer relationship management and customer support services, payment processors, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us;
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets; or
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

Update Your Information

Please log in to your account or contact us if you need to change or correct your Personal Data.

California Privacy Rights

Where provided for by law and subject to any applicable exceptions, California residents may have the rights:

To know the categories of End User Personal Data that Teller has collected about you, the business purpose for collecting your End User Personal Data, and the categories of sources from which the End User Personal Data was collected;
To access the specific pieces of End User Personal Data that Teller has collected about you;
To know whether Teller has disclosed your End User Personal Data for business purposes, the categories of End User Personal Data so disclosed, and the categories of third parties to whom we have disclosed your End User Personal Data;
To have Teller, under certain circumstances, delete your End User Personal Data;
To instruct businesses that sell personal information to stop doing so – Teller, however, does not sell personal information; and
To be free from discrimination related to the exercise of these rights.

If you would like to exercise any or all of these rights, you may do so by contacting us. Your authorized agent may submit requests in the same manner. Once we receive your request, we will verify your identity by sending an email to the email address you provide to us and/or requesting additional information.

Please contact us if you have questions about your rights or our disclosures under the CCPA, or to request access to an alternative format of this End User Privacy Policy.

Children

Our Services are not directed to children who are under the age of 13. Teller does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Teller through the Services please contact us and we will endeavor to delete that information from our databases.

Security

You use the Services at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Services or e-mail. Please keep this in mind when disclosing any Personal Data to Teller via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Services, or third party websites.

Your Choices

In certain circumstances providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Services, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Data.

Changes to the Privacy Policy

The Services and our business may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Services or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

Contact Us

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at our designated request address: legal-notices@teller.io.